Welcome to our Chapel Hill practice. Find everything you need for your first visit, from forms to what to expect, so you can feel comfortable from the start.
Starting care with a new dentist can feel like a bigger decision than it should be. Between finding your paperwork, understanding what your insurance actually covers, and simply not knowing what the appointment itself will involve, it is easy to put off scheduling that first visit altogether.Â
Dr. Will Church of Church Family Dental and Cosmetics built his new patient process around removing exactly that kind of friction. From the moment you schedule your first appointment, the goal is to make sure you understand what to expect, what your visit will cost, and how your insurance or financing fits into the picture, so nothing about your first visit catches you off guard.
Your first appointment starts with a thorough conversation about your dental history, current concerns, and any goals you have for your smile, whether that means fixing a nagging issue or simply getting back on track with regular care. From there, Dr. Church typically performs a comprehensive exam supported by advanced cone beam imaging, which gives him a detailed, three-dimensional view of your teeth, jaw, and supporting structures in a single scan.
This technology allows Dr. Church to catch issues that traditional X-rays might miss and to explain your treatment options with a level of clarity that is hard to achieve with old-fashioned two-dimensional images alone. Rather than handing you a long list of recommended procedures and moving on, Dr. Church walks through what he is seeing, answers your questions directly, and builds a treatment plan based on your specific priorities rather than a one-size-fits-all checklist.
Patients coming in with an existing concern, such as a chipped tooth, ongoing sensitivity, or a cosmetic issue they have been putting off, should expect that conversation to happen during this same visit. Because Dr. Church emphasizes listening before recommending treatment, the plan you leave with reflects an actual discussion rather than a generic script.
To help your first visit move smoothly, new patients are encouraged to complete their intake paperwork ahead of time whenever possible. These forms cover the basics: your medical and dental history, current medications, and any specific concerns you would like addressed. If you are unable to complete the forms in advance, arriving a few minutes early gives you time to fill them out in the office before your appointment.
Having accurate information on these forms helps the team prepare for your visit and reduces the chance of delays once you arrive, so it is worth taking a few extra minutes to fill everything out completely.
One of the most common questions new patients have is how insurance works at a fee-for-service practice. Church Family Dental and Cosmetics does not participate in-network with dental insurance plans, but the team is happy to file claims and process benefits on your behalf, helping you receive the maximum reimbursement your plan allows. If you have a PPO plan, your benefits generally still apply here, just structured a bit differently than an in-network visit would look.
For patients without insurance, or for treatment beyond what a plan covers, several financing options make care more manageable. The practice works with Cherry, Sunbit, and Proceed, giving patients a range of financing structures depending on the size and scope of treatment needed. More details on how insurance and financing work together are available on the payment options page, which breaks down what to expect before your visit.
A few points worth knowing up front about coverage:
Because every insurance plan is structured differently, the team can walk you through your specific benefits once your information is on file, so you have a clear picture of your costs before any treatment begins.
Dr. Church’s approach centers on making sure every patient feels informed and comfortable before any decisions get made, which starts with a first visit built around listening rather than lecturing. To learn more about his background and philosophy toward patient care, visit his provider profile, where his training and approach to treatment are covered in more detail.
If you are ready to get started, or simply have a few questions before booking, reach out through the contact form to schedule your first appointment with Dr. Church and take the first step toward a dental practice built around your needs.
Experience the difference that advanced technology and compassionate care can make. At Church Dentistry, we’re committed to providing Durham residents with exceptional dental care in a comfortable, modern environment. Whether you need a routine cleaning, cosmetic enhancement, or complex restorative work, our team is here to help you achieve optimal oral health and the confident smile you deserve. Contact us today to schedule your consultation and discover why patients throughout Durham trust us with their smiles.
When you visit Church Family Dentistry, you’re in the hands of a dentist who approaches every appointment with genuine curiosity about your goals — not just your teeth. Dr. Will Church combines advanced training from UNC with a deep passion for cutting-edge dental technology, creating an environment where patients feel heard, valued, and confident in every decision they make about their care.
Quality dental care should be accessible to everyone. At Church Family Dentistry, we work hard to make treatment fit your budget — whether you have insurance, prefer financing, or simply want flexible payment solutions.
While we are proudly out-of-network, we file PPO benefits on your behalf to maximize your savings. We accept and process most major dental insurance plans — Medicaid, Tricare, and VA are the only exceptions.
We offer multiple financing options so care stays within reach — from simple out-of-pocket costs to larger treatment investments. Apply in minutes and get a decision quickly.
We happily accept Health Savings Accounts and Flexible Spending Accounts. Use your pre-tax dollars for any dental procedure — from routine cleanings to cosmetic treatment and implants.
Questions about your coverage? Call us at (919) 220-6553 — we’re happy to verify your benefits before your appointment.
At Church Family Dentistry, every patient’s experience matters deeply to us. Hear firsthand why Durham families trust Dr. Church with their smiles.
Church Family Dentistry is conveniently located in Durham, NC — right next to Duke Regional Hospital, with comfortable operatories overlooking beautifully wooded surroundings.
Address
2711 N Duke St #B
Durham, NC 27704
Phone
(919) 220-6553
Schedule Online
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| Monday | 7:30 AM – 5:00 PM |
| Tuesday | 7:30 AM – 3:30 PM |
| Wednesday | 7:30 AM – 5:00 PM |
| Thursday | 7:30 AM – 3:30 PM |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
Taking the first step toward a healthier, more confident smile is simple. Call our Durham office or request an appointment online — we’re here to answer your questions and create a personalized plan that fits your life.
Whether you’re a new patient or returning for care, Dr. Church and his team will take time to truly understand your goals before recommending any treatment.
The content on this website has been reviewed by Dr. Will Church for educational purposes only and is not a substitute for professional dental advice, diagnosis, or treatment. Treatment outcomes vary based on individual needs and clinical factors. Contact Church Family Dentistry at (919) 220-6553 for personalized care or dental emergencies.
